Your Orders

  • Change or cancel orders
  • Report a problem
  • Return or exchange items

We automatically process your order as quickly as possible. For that reason, we can't change or cancel your order after it’s been paid for. Please refer to our terms and conditions for our full returns policy.

If you’ve already paid for your order and notice a mistake, we can refund you once you return the order to us.

Unfortunately we are unable to refund the cost of delivery and handling if you decide that you do not want an order after it has been paid for.

Our goal is to send orders immediately, so we apologise for any inconvenience this might cause.

Please Contact Us For Help.

If you want to return or exchange products, you can, as long as we receive them back to our warehouse within 15 days from the date of delivery in a resellable condition. We’re sorry but we don’t accept returns on confectionery, personalised products, helium canisters, pre-filled party bags, pants, hosiery or wigs.

If you wish to discuss returning any items, please contact the Trade Team within the 15 days via the ‘Contact Us’ form.


  • Check prices and options
  • When will my order be sent?
Please check Delivery & Shipping Page  for information about shipping prices and options.

Orders placed before 2pm will be dispatched on the same working day. UK orders are dispatched on a Next Working Day service (please note that orders for Northern Ireland, Channel Islands and Scottish Highlands will be dispatched within 2 days). 

Your Orders

  • How can I pay?
  • Payment issue?

You can pay for your order using Visa credit and debit cards, Mastercard, Maestro credit card or by using your existing PayPal account.

If you've experienced a problem paying for your order, please Contact Us with the details using the form below.